Property Detail Redesign

Situation
Outdated interface design .

Objective
Redesign self-care portal and reduce calls to customer suppor.

Role
UX Designer

Process
Comparative/Competitive Analysis > User Research > Workflow Analysis > Wireframes > Prototype > Usability Testing > Workshops > Documentation for Development

Solution
The final wireframes reflect a customizable dashboard giving users full control over the display of data most relevant to them.

Result
Users have a rich set of features and functionality accessible via simple yet powerful UI, enabling find a comprehensive overview of electricity and gas supplies.